Need a hand?
We answer everything personally. No tickets, no robots.
Same-day response Monday through Friday, Pacific Time. Tax questions during the run-up to quarterly deadlines may take an extra day — we route those to a partner CPA.
Common questions
How do I connect a bank?
Open Settings → Connections → Bank accounts and tap Connect a bank. Plaid handles the credentials securely and returns read-only access to your transactions and balances. We never see or store your banking password. The first sync usually completes within 30 seconds.
What does Post do with my financial data?
We pull your earnings and expenses to give you a real-time picture of your money and an accurate tax estimate. Your data is encrypted at rest and never sold or shared with advertisers. Read more in our privacy policy.
How do I cancel or change my plan?
On the web: open Settings → Billing → Manage subscription. You can cancel, switch tiers, or reactivate from there. On iOS, if you subscribed in-app, manage your subscription in iPhone Settings → Your Name → Subscriptions. If you subscribed on the web, manage it on the web.
How do refunds work?
Web subscriptions: email us within 14 days of charge for a full refund, no questions asked. iOS in-app subscriptions: per Apple’s policy, refunds are handled through Apple’s refund process. We’re happy to help you file the request.
How do I delete my account?
On iOS: Settings → Account → Delete account. On web: Settings → Account → Request deletion. Either path schedules permanent deletion of all of your data — receipts, transactions, brand deals, tax records — within 30 days. You’re signed out immediately and can’t sign back in. If you change your mind during the grace window, email us to cancel the deletion.
I connected a platform but my numbers look wrong.
Most platform APIs report data with a 24-48 hour lag. If something still looks off after two days, email us with the platform name and the date range — we’ll trace the discrepancy.
Does Post file my taxes?
Post itself isn’t a tax preparer or accounting firm. We produce a tax-ready package (Schedule C, P&L, transaction detail, audit packet) that you or your CPA use to file. If you want it done for you, add the $299 one-time CPA-filed return on either plan — managed filing through a partner CPA, governed by a separate engagement letter you’ll sign before filing.
I’m a CPA. How do I work with my creator clients in Post?
Your client invites you to their org from Settings → Collaborators. You’ll get an email with a link to accept; once you do, you have full read access plus the ability to add adjustments, comment on transactions, and download exports. No seat fee for invited CPAs on Pro tier.