Terms of Service

The basics: we build the tool, you own your data, we don’t sell it.

Acceptance

By creating an account or using Post, you agree to these terms. Post is a product of Novel, LLC (“we,” “us”). If you don’t agree, don’t use the service.

Eligibility

Post is offered to U.S. residents only. By using Post you confirm you are at least 18 years old and a U.S. resident or U.S. business owner. We do not knowingly collect or process data from EU/UK residents; if you believe an EU/UK resident’s data was processed through Post, contact legal@postforcreators.com and we will delete it.

What Post is (and isn’t)

Post is a finance tracking tool for content creators that helps you organize income, expenses, and tax obligations so your filing process is faster.

Post is not a tax preparer, tax filing service, accounting firm, or financial advisor. We do not prepare or file tax returns. We provide tools to organize your data for tax time — filing is between you and your CPA or tax software (such as TurboTax). Nothing in Post, including any AI-generated categorization, summary, or estimate, constitutes financial or tax advice, and no number Post displays should be relied on as a final tax figure without independent verification by you or a qualified tax professional.

Your account

You must be at least 18 years old to use Post
You are responsible for maintaining the security of your account credentials
One person per account — don’t share login credentials (invite collaborators instead)
You are responsible for the accuracy of the data you enter manually

Payment, billing & cancellation

Post offers paid plans billed monthly. Prices are listed on our pricing page
All plans include a 30-day free trial. You enter your card at signup; we don’t charge it until the trial ends, and you can cancel anytime before then with no charge
Before your first charge, we’ll show your plan, price, and renewal date. By starting a paid plan you authorize Post (via Stripe) to charge your payment method on each renewal date until you cancel
You can cancel anytime in Settings → Billing → Manage subscription. Cancellation is effective immediately; you keep access through the end of your current billing period
Refunds are handled per Stripe’s rules. Except where required by applicable law, Post does not provide partial-period refunds

Your data

You own your data. We do not claim any ownership over your financial information, receipts, or documents.

You can export your data at any time in CSV and PDF formats
We retain your active financial data while your account is active. After deletion, we keep a minimal record (account email, deletion timestamp, type of deletion) for up to 7 years to comply with IRS Publication 583 and IRC §6001. All other data is permanently deleted within 30 days of the soft-delete window closing. Encrypted database backups may persist for up to 30 days but are not restored
See our Privacy Policy for details on how we handle your data

Acceptable use

Don’t use Post to:

Violate any laws or regulations
Misrepresent your income or expenses (we track what you tell us — accuracy is your responsibility)
Attempt to access other users’ data or compromise our systems
Resell or redistribute the service without written permission

Collaborators

You may invite collaborators (such as a CPA or teammate) to view your financial data, subject to your plan. You are responsible for managing collaborator access and for verifying the credentials of any professional you invite. CPA-collaborator invitations are included on the Pro plan; the Essentials plan does not include CPA invites. Specific seat limits, role tiers, and availability are described on our pricing page and may change as the product evolves.

Service availability

We aim for high availability but don’t guarantee 100% uptime. We may perform maintenance that temporarily affects access. We’ll notify you in advance when possible.

Termination

You can delete your account at any time from Settings. There is a 30-day grace period to restore it
We may suspend or terminate accounts that violate these terms
Upon termination, you can export your data during the grace period

Warranty disclaimer

POST IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, POST AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. POST DOES NOT WARRANT THAT THE SERVICE, INCLUDING ANY AI-GENERATED OUTPUT, WILL MEET YOUR REQUIREMENTS OR PRODUCE TAX, FINANCIAL, OR ACCOUNTING RESULTS THAT ARE COMPLETE OR ACCURATE.

Limitation of liability

We are not liable for any tax penalties, missed deductions, or financial losses arising from your use of the service. Post is a tool — you and your tax professional are responsible for the accuracy of your tax filings.

To the fullest extent permitted by applicable law, Post’s total liability for any claim arising under or related to these terms or your use of Post is limited to the lesser of (a) the amount you paid Post in the 12 months preceding the claim, or (b) $500. IN NO EVENT SHALL POST BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

Indemnification

You will defend, indemnify, and hold harmless Post, its owners, employees, and agents from any claim, loss, or expense (including reasonable attorneys’ fees) arising from (a) your violation of these terms or any law, (b) your use of Post to file fraudulent or inaccurate tax returns, or (c) content you upload or submit that infringes a third party’s rights.

Dispute resolution & arbitration

Informal resolution first. Before filing arbitration, you agree to first email legal@postforcreators.com with a description of your claim and how you’d like it resolved. We’ll try in good faith to resolve it within 60 days of receipt. The 60-day period tolls any applicable statute of limitations.

Binding individual arbitration. If informal resolution fails, any remaining dispute or claim arising from these terms or your use of Post will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and, where applicable, the JAMS Consumer Arbitration Minimum Standards. You and Post both waive the right to a jury trial and the right to participate in any class, collective, or representative action. Arbitration will be conducted on an individual basis only. Either party may seek injunctive relief in court for intellectual property or confidentiality breaches, and either party may bring an individual claim in small-claims court instead of arbitration if it qualifies.

Fees. For consumer claims, Post will pay all JAMS filing and arbitrator fees in excess of the fees you would have paid to file the same claim in court, consistent with the JAMS Consumer Arbitration Minimum Standards. Each party otherwise bears its own attorneys’ fees unless a statute or rule provides otherwise.

Coordinated filings. If 25 or more substantially similar arbitration demands are filed against Post by the same or coordinated counsel within a 60-day window, the parties agree those demands will proceed under JAMS’ Mass Arbitration Procedures (or any successor protocol JAMS adopts), including bellwether selection and staged fee assessment, in order to keep the process workable for both sides.

30-day opt-out. You may opt out of this arbitration agreement and the class-action waiver by emailing legal@postforcreators.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these terms. The email must include your account email and a clear statement that you wish to opt out. Opting out will not affect any other part of these terms or your use of Post.

Governing law. These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The exclusive venue for any non-arbitrable proceeding is the state and federal courts in Wilmington, Delaware.

Severability. If any provision of these terms is held invalid or unenforceable, the remainder remains in full force and effect.

Changes to these terms

We may update these terms as the product evolves. We’ll notify you of significant changes via email. Continued use after changes constitutes acceptance.

Contact

Questions? Email us at legal@postforcreators.com.